This home seller’s guide is designed to help you understand the selling process before you put your home on the market in Santa Barbara, and it will help you make smart decisions every step of the way. For answers to questions about your specific situation, we encourage you to consult one of our real estate agents. Every advantage is yours when you do business with us.
Meet with your Zia Group real estate agent
At your listing appointment, you will meet with a real estate agent at your home. It’s important to understand everyone’s roles in the process and how agents may cooperate to sell your house.
Listing broker or listing agent
An individual real estate broker the seller hires to represent them through a contract, called a listing agreement. The listing agent is associated with the listing broker (the real estate company). The listing broker is paid the entire commission and then splits the commission with the listing agent and pays the buyer’s broker. (Although the broker and agent may be two different individuals, the term “broker” is used throughout the guide for simplicity.)
Buyer’s broker or buyer’s agent
In a cooperative sale, the house is listed by the listing broker and a buyer is brought by another broker. The buyer’s broker receives the buyer’s side of the commission. If the listing broker also produces the buyer, then the listing broker receives both the listing and buying sides of the commission. A buyer’s broker should have a signed buyer representation agreement with a buyer and, therefore, represents the buyer and not the seller.
Note that in the multiple listing service, or MLS, you may see the buyer’s agent referred to as the “selling agent.”
There’s No Place Like Home
At the listing appointment, the listing broker may review recent neighborhood sales of homes similar to yours and comparable homes currently for sale. The listing broker may want to inspect your house and grounds to become familiar with its unique features.
Your listing broker will want to tell prospective buyers about the special features of your home and neighborhood. Be specific about schools, daycare, nearby public transportation and other desirable community features, as well as features of your home that are not readily apparent. Tell your listing broker why your home is special.
Demand Sets Price
After conferring with the listing broker on market conditions and comparable nearby sales and properties on the market, the home seller will set the listing, or asking, price for the house.
A common definition of market value is “what a ready, willing and able buyer will pay, at a price a seller will accept.” Buyers are sophisticated—when they see your home, they’ll be comparing features and financing.
A rule of thumb says a house priced more than 5 percent over market value discourages offers. Buyers who can afford the price can get more home for their money elsewhere. Buyers who cannot afford the price simply will not look at the property.
A fair market value will be determined by comparing the home with similar properties that have recently sold or are currently on the market.
Sample Net Sheet
Based on the sale price, the listing broker will complete a worksheet that estimates the net cash from the sale. This exercise subtracts anticipated charges to be paid by the seller from the sale price. A copy of the net sheet is provided to the home seller.
Most sales cannot be completed without financing. That is why it is generally to the home seller’s advantage to appeal to the greatest number of homebuyers by accepting the greatest range of financing plans. As an incentive, the seller may offer to pay for some of the buyer’s financing and closing expenses.
What Conveys With the Home?
The home seller must be ready to supply the listing broker with a specific inventory of the personal property that is included in the real estate property for sale. Examples of items to “convey” may include draperies, drapery rods, remaining heating oil, firewood, washer, dryer, refrigerator, stove, microwave, swimming pool chemicals, awnings, storm doors and windows, screens, blinds, shutters and window air conditioners, among similar items. The home seller should tag or remove items that are not intended to convey.
When the home seller is ready to put the house on the market, a listing agreement is completed, indicating a specific period of time the agreement is in effect (also known as the listing period), and this is signed by the seller. You’ve now hired a listing broker and listing agent.
Getting Your Home Ready to Sell
Clean Up, Fix Up Or Toss Out
Today, the home that stands out among similarly priced houses is the home that sells. Why? Because it makes a good first impression that lasts right to the settlement table.
Exterior. Curb appeal starts here. Make sure you have a trimmed lawn and well-proportioned shrubs. Remove garden hoses, lawn tools, the dog house and toys from the yard. Check for flat-fitting roof shingles, straight lines on gutters, shutters, windows and siding, and solid caulking around frames and seams. Paint where needed, and keep walks and steps free of snow and ice if selling in the winter.
Foyer. Its atmosphere gives a hint of what’s inside. Lighting is key. For evening showings, turn on every light in the house for a welcoming glow. Make sure the house smells fresh and clean, woodwork is unmarred and carpeting spotless. A fresh coat of paint in a neutral tone is a good investment. Remove worn rugs.
Living room. Strive for a lived-in, cozy feeling. Discard chipped or frayed furniture. Open curtains. Furnishings throughout the house should be well placed and in good condition. Set out fresh flowers and put a drop of bath oil or vanilla on light bulbs for a subtle scent.
Kitchen. Many buyers judge the house by the way the oven and stove are kept. Appliances should be spotless and in perfect working condition. Replace or repair anything that sticks, squeaks or drips. Counters, cabinets and eating spaces should be kept uncluttered without countertop appliances. Clean the butcher’s block and floors. Walls should be painted in inviting, light colors.
Master bedroom. This is one of the most appealing rooms to the buyer. Keep furnishings uncluttered and define areas (for example, sleeping, dressing and sitting) by furniture arrangement. Show the true size of closets by removing or packing items that can be stored.
Bathrooms. Practicality combines with attractiveness. Your sink, toilet, bathtub, tile and shower curtains should be immaculate. Fix leaky faucets and repair caulking and grouting. Light should be soft (no harsh fluorescents) but bright. Use a scented warmer for a pleasant scent.
Recreation room. An atmosphere of relaxation, fun and activity should pervade. The space should be open to accommodate an assortment of activities. Make sure the fireplace or wood stove is clean with fresh logs.
Garage. The perfect garage holds only cars in an uncluttered space. Sell, give away or toss unnecessary articles. Clean the cement floor. Have strong overhead lighting. Make sure any storage area is orderly and the workbench is tidy.
Basement. Organize, hang tools on pegboards and put items on shelves. Change the furnace filter and make inspection access easy. Brighten the basement by painting walls.
Attic. Tidy it up and light it up. Pack anything you’re going to move. Get rid of the rest. Be sure your energy-saving insulation is apparent and the attic fan/air vent works.
Showing Your Home
Leave The Selling To Us
While the home seller is getting the house ready to show, the listing broker is actively spreading the word that the property is available. The listing is generally promoted to two groups: the real estate community and the buying public. Your Zia Group agent will market your property to a vast network of colleagues and contacts that extends across the globe. He or she also has access to many marketing tools that will connect interested buyers with your home.
Multiple Listing Service (MLS)
The listing broker enters a profile of your house on the multiple listing service (MLS). This profile often includes location, price, number of bedrooms and bathrooms, house style, heating system type, special features and showing instructions, among other details. Now your house description is instantly available to the entire MLS membership. (MLS is a membership service available exclusively to brokers belonging to the Board/ Association of Realtors®.)
In addition, your listing broker may announce the listing at his or her regular office sales meetings and point out noteworthy features to fellow real estate agents. At Zia Group, your listing agent’s office, as well as other Keller Williams agents may tour the property. In addition, representatives from other real estate companies may be invited or ask to tour your home.
Once your property is listed in the MLS, it will also be featured on ZiaGroup.com, one of the fastest-growing real estate websites in the Santa Barbara. Additionally, your listing will be shared via syndication with popular real estate websites like Zillow, Trulia, Realtor.com and more.
A yard sign placed on the property by your agent provides exposure to the neighborhood and prospects touring the area. Signs often create high-quality inquiries because prospects like the area and house and want to get a closer look inside. Your home also may be advertised in major metropolitan and community newspapers and online news and other websites. Direct mail postcards may be sent to target specific neighborhoods.
Zia Group also advertises nationally and internationally through our affiliations with Keller Williams and other networks.
With all this activity, your listing broker and other buyer’s brokers will be bringing prospective buyers to see your house. Buyers’ brokers will make an appointment with your listing agent and give you as much advance notice as possible. That will give you time to tidy up, make beds, light dark areas and perhaps pop something sweet smelling in the oven. Make every effort to accept all appointments—you never know when your buyer will walk through the front door. Additionally, have copies of the property brochure available with recent utility bills, MLS profile, house location survey and other helpful documents.
If You’re Home
If you’re home when would-be buyers stop by, greet the prospects at the door but then politely excuse yourself. That way, you can leave the selling to the real estate brokers. Here are a few ways to make things easier for your sales associate and prospective buyers.
- Too many people present during a showing may make the potential buyer feel like an intruder, which makes it difficult for the buyer and the buyer’s broker to be at ease.
- It’s better that you and your children busy yourselves in one part of the house or outside, rather than tagging along. The broker knows the buyer’s desires and can better emphasize your home’s features.
- Quiet is the ideal environment. Noise is distracting, so don’t have the radio or TV on—the broker and the buyer need to hear each other.
- It’s better to keep pets out of the house or crated in your basement or garage. Buyers may be timid around an unfamiliar animal.
- Chatting with a potential buyer may dilute the broker’s ability to present your home’s features in the best light. If asked a question, refer them to your broker.
- The lived-in appearance makes it a home. There’s no need to apologize for its appearance. Let the trained broker answer any objections.
- Your listing broker is most qualified to bring negotiations to a favorable conclusion.
- Do not discuss price, terms, possession or other factors directly with a potential buyer.
If You’re Not Home
- Have the house ready and crate pets in the basement or garage.
- Buyer’s brokers may leave their business cards or register at the listing broker’s office, depending on local custom. Be sure to keep any cards and give them to your listing broker as soon as possible for follow-up.
- When an open house is scheduled, plan to be away for the entire afternoon. Make the house accessible to the listing broker and be sure to leave word on how to contact you.
Seller And Broker Team
During the listing period, the listing broker may periodically update the home seller on the mortgage market, new competitive listings and sales in the area and progress in selling the home.
The feedback between the listing broker and seller is vital to exchange selling suggestions and maintain maximum marketability.
The listing broker will follow up with the buyers’ broker and provide their feedback to the seller. This mutual teamwork becomes especially important later when negotiating offers to purchase.
Offers & Contracts
Signing On The Dotted Line
A buyer makes an offer by submitting a written and signed offer to purchase, which will become the sale contract when ratified by everyone’s signature. Once the seller and buyer sign the paper, they are bound by the contract terms.
The presentation of a contract begins when the listing broker presents the offer to the home seller. In some areas, the buyer’s broker is included in the presentation, though the buyer is not.
Either the buyer’s broker or the listing broker presents the terms of the offer, depending on local customs. The listing broker acts as the home seller’s advisor. Part of the presentation is determining that the buyer is qualified financially to make the purchase. Should either the seller or buyer be out of town, the contract is presented electronically or by fax.
Content Of Presentation
Once the contract is signed, it contains the binding terms for the transaction. The offer will include, but is not limited to:
- Date, name and address of the buyer and seller and the legal description of the property.
- Amount of earnest money deposit, which will be held in an escrow account by the broker, unless otherwise noted.
- Sale price.
- Amount of the down payment and details on how the remainder of the purchase price will be financed. The offer should indicate the maximum interest rate the buyer is willing to pay and the right to cancel without penalty if such financing proves unavailable.
- Proposed settlement and occupancy date and daily rent provision for post-settlement occupancy if the seller cannot vacate and becomes the temporary tenant of the buyer.
- Contingencies, if any, such as satisfactory review by attorney, home inspection, appraisal or sale of the buyer’s current house.
- Other important provisions, including a list of items that convey with the sale, stipulation that title must be insured and who is to pay various settlement costs.
Seller’s Net Sheet
Your agent may prepare a sample net sheet, which reduces the offer to dollars and cents. The estimated outcome is determined, which helps the home seller to consider the approximate bottom line.
A decision on an offer should be made when it’s presented, if possible. A home seller has three possible options.
- Accept the offer as written.
- Make a counter offer on unacceptable aspects. Counter offers are often written in the margin of the contract or in addenda and initialed by the home seller. A purchase offer with counters is not a ratified contract until the homebuyer accepts and initials the counter-offered terms. Buyers can withdraw, accept or counter the counter offer.
- Reject the offer if it is unacceptable in its entirety.
A contract exists when it is signed and all terms, including changes, are ratified by initials of all buyers and sellers.
All offers must be fairly presented to the home seller, who should hear each offer completely and ask questions. Once an offer is accepted, any subsequent offers may only be accepted as a back-up contract. Be careful not to sell the home twice.
Paperwork During Your Home Sale
Processing The Case
The listing or buyer’s broker oversees a contract through to closing and helps to assist with finding a lender as requested, process the case and arrange various inspections.
During this process, all contingencies will be satisfied and removed. The buyer will select a settlement and/or a title company and the listing or buyer’s broker will notify those firms and provide the necessary information for closing.
A number of professionals come into the home-selling process during this period, including a home inspector (if requested by the buyer), well and septic inspectors, termite inspector, appraiser and attorneys. A mortgage approval can be made at application in many cases subject to verification of the information provided.
However, on the chance that the financing falls through, the seller should keep the property in showable condition.
Wood-Destroying Insect Inspection
Wood-destroying insect inspections are required by most lenders and specified in the contract (not usually required for high-rise condominiums). It is ordered by the buyer’s or listing broker and the contract will identify who is responsible for payment of the inspection, removal of any infestation, if required, and repair of damage, if needed.
Your listing broker will keep you informed about the buyer’s loan approval progress to the extent they are permitted. They will attempt to monitor the loan application process to ensure that the buyer has obtained an approved mortgage before closing. Most contracts require the buyer to make a loan application immediately after contract ratification.
The lender’s mortgage consultant takes the buyer’s application. A property appraisal is ordered to confirm that the property is adequate security for the mortgage. The lender verifies the buyer’s employment, income, deposits, credit rating and debts.
Upon receipt of any information requested, including the appraisal, the lender issues final approval of the mortgage application. The Department of Veterans Affairs (VA), Federal Housing Administration (FHA) and, occasionally, a conventional lender may specify requirements, such as repairs, that must be met before the loan will be made. When the loan is approved, a commitment is issued to the buyer. Many contracts require loan commitment from the lender within a specified time-period.
After Loan Approval
After the buyer receives written loan approval, the buyer’s and listing brokers will coordinate a settlement date. Your listing broker will confirm the date, place and time, and may give you a checklist of everything you need to bring to settlement. You should notify utility companies to transfer accounts when you make definite moving plans.
The Final Walkthrough
Buyer’s Final Inspection
The purpose of the walk-through inspection is to determine if conditions in the contract are satisfi ed. This is not the time for the buyer to inspect and note defects for correction. Repair or replacement items should be noted in the contract through the home inspection process.
It is up to the buyer to perform the inspection, not the seller who may or may not be present. The buyer should be accompanied by the buyer’s broker and/or the listing broker. The seller must have utilities on so that equipment can be operated.
Expect the buyer to try all lights and switches, turn all faucets on and off , run showers and fl ush toilets, and turn on the furnace and central air conditioning (in the off -season, the buyer may hire a professional to certify proper function). They also will likely test all stove burners, as well as the oven at bake and broil, run ice cubes through the disposal to test the blades, run the dishwasher, washer and dryer through complete cycles, and open and close all windows and doors. In short, the buyer should inspect all components of the home.
Any changes to the property or defi ciencies related to the seller’s required repairs should be noted. The buyer’s broker will coordinate with the listing broker and seller to make repairs before settlement, if possible. Upon receipt of bills and notifi cation that repairs are complete, the settlement agent will release the balance of funds to the seller, if money is escrowed for needed repairs.
Signing Papers And Transferring Keys
The big day is here! Tonight you can celebrate, but today there will be a lot of paper signing and a poignant passing of the keys (don’t forget mail keys, garage keys and electric door openers).
At settlement, there will be an attorney or title company representative, the buyers, the listing and selling brokers and all owners, though in some locations the buyers and sellers can schedule separate settlement appointments. The seller should bring all warranties on equipment (or leave them in the house) and any instructions on equipment maintenance or operation.
The attorney or escrow/title company will have searched the title and obtained lender instructions. All prior unresolved walk-through defi ciencies should be resolved.
With the buyer, the settlement agent explains the deed of trust or mortgage, the deed of trust note or mortgage note, VA, FHA or lender forms, and settlement statements. The buyer signs all these and pays the balance of the down payment and the buyer’s closing costs with certifi ed funds or a wire transfer.
With the seller, the attorney explains the deed and settlement sheets and obtains the seller’s signature. The seller pays appropriate closing costs, typically including real estate commissions.
The attorney or title company will disburse proceeds after all funds are in hand, checks have cleared, the new lender has reviewed papers, the title has been re-checked and the deed recorded. The seller should not plan to receive funds for up to four days, although they may be disbursed the same day in some localities.
Congratulations! The house has now been sold, settled and funds disbursed.
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